COVID-19 Terms and Conditions

Home COVID-19 Policy

Impacts of Covid19 on Terms and Conditions

(as of 3 December 2021)

As we navigate our way through the uncertain times that Covid19 has created for us as a business, and for our clients, we continue to endeavour to provide a safe and secure workplace, and visitor experience.

We have reviewed our terms and conditions to make allowances for Covid19, and also comply with the government mandated vaccination requirements.

The Marlborough region is currently  classified as Orange under the new Government Covid19 Protection Framework system.

Tourism activities have been mandated as part of the restrictions on Entertainment, Recreation, and Exercise businesses and services. This means vaccination is required for all workers in these businesses, and all our staff are fully vaccinated.

We also require all of our clients (12 years and older), participating on our trips that include the Queen Charlotte Track, or Guided Trips, to be fully vaccinated.  We require customers’ to show proof of vaccination and this will be checked with the NZ Pass Verifier, or visual evidence of your Vaccine Pass, at your check-in process.

If you do not have a Vaccine Pass, this can be provided through this link to the government website:….


Booking & Cancellation – Covid19 Conditions

We understand that due to Covid19, Governments can unexpectedly impose travel bans that disrupt your plans.

In the event of travel restrictions (regional) being imposed.

Should changes be required due to travel restrictions, you can transfer your booking to a later date (within 12 months of your booking). There is no fee for change of bookings under these conditions.

If there is a member/s of a group that is affected by border restrictions or any other impacts of Covid19, and they are unable to travel, it is expected that the rest of the group will be continuing with their trip.  Should the rest of the group wish to cancel their trip, and are not affected by Covid19 restrictions, then our standard cancellation policy will apply to the rest of the group.

Our standard terms and conditions policy applies to all other situations (apart from impacts of Covid19).