COVID-19 Response

Home COVID-19 Response

What are we doing about Covid19?

With the arrival of Covid19 on NZ shores, and the closure of our borders to international visitors, we are looking at what we need to do to encourage our NZ visitors to come and enjoy an adventure in the Marlborough Sounds for the forthcoming summer of 2020-21.

Our response to Covid19

We feel fortunate that with the impacts of Covid19 on tourism, the majority of our visitors already come from NZ and Australia.  In the past 8 years, our adventures have expanded to cater to the more niche markets such as cruise ship visitors who require a particular style of activity, but for the rest of our business, we continue to offer the same activities and options that we have always offered.  There has been much in the NZ media recently about the costs of holidaying in NZ for domestic visitors as tourism has raised its prices because of the international visitor.  We can assure you that our prices are not in response to our international visitors, they are simply a response of the cost of living and doing business in New Zealand.

There is no doubt however, that Covid19 and the unpredictability around when it could escalate, has meant that we need to try and improve, where we can, our terms and conditions so that there is more flexibility around booking and payments.  We have therefore adapted our terms and conditions as much as we can so should there be changes in the alert levels, we have the best options possible for anyone who has already booked an adventure with us.  Our policy is detailed below.

Revised terms and conditions – For Multi Day Adventures (e.g. guided & freedom walks)

We understand that due to Covid19,  Governments can unexpectedly impose travel bans that disrupt your plans. We have modified our standard terms and conditions to try and provide more flexibility, should you be affected by changes in government restrictions, while at the same time ensuring that we comply with the terms and conditions required by our suppliers.

Please note that we will be recommending, that should changes be required due to travel restrictions, you transfer your booking to a later date (within 12 months of your booking). There is no fee for change of bookings under these conditions.

Our payment, cancellation and refund policy is as follows: 

  1. A non-refundable deposit of $100 per person is required to confirm your booking
  2. Full payment is required 30 days prior to departure date.
  3. Cancellations received 30 to 16 days prior to departure date receive – 75% of total package refunded
  4. Cancellations received up to 15 to 8 days from the date of departure – 50% of total package refunded
  5. Cancellations received 7 days or less from date of departure – no refund

Travel Insurance

We strongly recommend you take out comprehensive travel insurance.  For New Zealanders, we know it is not commonplace to take out domestic travel insurance however the investment in your holiday with us can be substantial therefore it is worth considering taking out domestic travel insurance for this purpose.  Companies such as https://www.covermore.co.nz/travel-insurance/domestic-travel-insurance are worth considering.

Our Pricing Policy

Where possible, we have adapted some of our trip itineraries to reduce the costs that are incurred due to third party (e.g. water transport) being required, thereby reducing the cost of the trip to you.  Should you find a trip with another operator that offers exactly the same options, at a lower price, let us know and we will match their price.