Terms and Conditions

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Booking Terms and Conditions

Cancellation & Refund Policy

Basis For Our Policy

  1. Marlborough Sounds Adventure Company (MSAC) understands that travel plans vary due to illness, accident and people simply changing their minds.
  2. In turn, we ask our clients to understand that we may have turned away a number of keen people for the places we have reserved for you.  We may also have committed expenses for food, staff, transport or accommodation for your trip.  We will have incurred expense in processing your enquiry and bookings.
  3. Finally, we have learned to respect the sea and the New Zealand weather, and not to take unnecessary risks.

Safety Policy in Exceptional Weather Conditions (for sea kayaking)

Our policy is not to launch a Guided Trip or Freedom Rental on safety grounds if we consider that the wind and sea conditions are unsafe for that group.  This is our decision.  In this situation, we give a full refund.

If the forecast is for improving weather, we will ask clients if they can accept a delayed start, or reschedule onto another trip.  If a guided trip starts and the weather deteriorates to the point where safety is compromised, MSAC will bring the group out by water transport.  In this case, there is a partial refund based on a pro-rata per day refund for each full day not spent on the trip, less the cost of the water transport (maximum $90 per person).

Freedom Rental  Period

The half-day rental period is from 8.30 am to 12.30 pm and 12.30 pm to 4.30 pm.

One day rental period is from 9.00 am (earlier by arrangement) and finishes at around 4.30 pm.

Multi-Day Kayak & Mountain Bike rental – the rental period begins at approximately 9.00 am (earlier by prior arrangement) and finishes around 5.00 pm on the last day of your rental period.

 

Booking Confirmation and Cancellations

Half-Day and One Day Guided Trips, Kayak and Mountain Bike Rental

A credit card number is required to confirm your booking. Cancellation must be received by 7.00 am on the morning of departure, or full trip value, per person, will be charged.

Receipt of card details confirms that you understand and agree to our cancellation policy which is as follows:

  • To confirm your booking, please supply us with credit card details (Mastercard or Visa) and we will hold that as confirmation of your booking. At this time we will not debit any money form you card.
    If you wished to cancel your trip, you would need to notify us by 7.00 am on the morning of departure otherwise we would debit the card the full amount if you did not arrive.
    The full amount is due upon arrival at the office.

There are no refunds after your trip or period of hire has started. This includes Freedom Rental parties that return before their period of hire has run its full course for whatever reason.

3 Day Outer Sounds

We understand that due to Covid19,  Governments can unexpectedly impose travel bans that disrupt your plans.   Please note that we will be recommending, that should changes be required due to travel restrictions, you transfer your booking to a later date (within 12 months of your booking). There is no fee for change of bookings under these conditions.

Our payment, cancellation and refund policy is as follows:

  1. A non-refundable deposit of $100 per person is required to confirm your booking
  2. Full payment is required 30 days prior to departure date.
  3. Cancellations received 30 to 8 days prior to departure date receive -50% of total package refunded
  4. Cancellations received 7 days or less from date of departure – no refund

Guided & Freedom Walks, Freedom Bike Rides,  3 Day Ultimate Sounds Adventure

We understand that due to Covid19,  Governments can unexpectedly impose travel bans that disrupt your plans. We have modified our standard terms and conditions to try and provide more flexibility, should you be affected by changes in government restrictions, while at the same time ensuring that we comply with the terms and conditions required by our suppliers.

Please note that we will be recommending, that should changes be required due to travel restrictions, you transfer your booking to a later date (within 12 months of your booking). There is no fee for change of bookings under these conditions.

Our payment, cancellation and refund policy is as follows: 

  1. A non-refundable deposit of $100 per person is required to confirm your booking
  2. Full payment is required 30 days prior to departure date.
  3. Cancellations received 30 to 16 days prior to departure date receive – 75% of total package refunded
  4. Cancellations received up to 15 to 8 days from the date of departure – 50% of total package refunded
  5. Cancellations received 7 days or less from date of departure – no refund

 

Travel Insurance

We strongly recommend you take out comprehensive travel insurance.  If you are living in NZ, we know it is not commonplace to take out domestic travel insurance, however the investment in your holiday with us can be substantial therefore it is worth considering taking out domestic travel insurance for this purpose.  Companies such as https://www.covermore.co.nz/travel-insurance/domestic-travel-insurance are worth considering.

 

Warning:  Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured.  In addition, New Zealand’s accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity.

Exclusions:  To the extent by law, all liability for damage to your property, disruption to travel plans or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.